SKU: 42588695988

Qualitätsmanagement für Dienstleistungen: Grundlagen, Konzepte, Methoden

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Description

Qualitätsmanagement für Dienstleistungen: Grundlagen, Konzepte, MethodenQualitt ist ein zentraler Erfolgsfaktor fr jedes Dienstleistungsunternehmen. Dieses Buch bietet Hilfestellungen zur Sicherstellung und Erhhung der Dienstleistungsqualitt an. Das Buch stellt einen ganzheitlichen, wissenschaftlich fundierten Ansatz des Qualittsmanagements fr Dienstleistungen vor, der sich konsequent am Managementprozess mit den Phasen Analyse, Planung, Steuerung und Kontrolle des Qualittsmanagements ausrichtet. Kernteile des Buches sind

Qualität ist ein zentraler Erfolgsfaktor für jedes Dienstleistungsunternehmen. Dieses Buch bietet Hilfestellungen zur Sicherstellung und Erhöhung der Dienstleistungsqualität an. Das Buch stellt einen ganzheitlichen, wissenschaftlich fundierten Ansatz des Qualitätsmanagements für Dienstleistungen vor, der sich konsequent am Managementprozess mit den Phasen Analyse, Planung, Steuerung und Kontrolle des Qualitätsmanagements ausrichtet. Kernteile des Buches sind Verfahren zur Messung der Dienstleistungsqualität, Instrumente zur Steuerung des Qualitätsmanagements und des Erwartungsmanagements, die Umsetzung des Qualitätsmanagements anhand der ISO 9000 ff.-Normen sowie des EFQM-Modells und ein wirkungsbezogenes Qualitätscontrolling.

Shipping Notes
  • Free Standard Shipping on $100+ Orders to the USA.
  • Except Preorder products are shipped in 48 hours.
  • Delivery to the USA:
  1. Standard Shipping : 3-10 business days
  • If time is of the essence, please consider selecting expedited delivery for faster service.
Exchange/Return Notes
  • We offer a 30-day return/exchange service after receiving.
  • Final sale items are not eligible for returns or exchanges.
  • To process your return/exchange, please contact us at [email protected]
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SKU: 42588695988

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4.9 ★★★★★
Based on 25 reviews
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Product Reviews
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Verified Purchase
s davis
San Leandro, US
★★★★★ 5
great room divider
This room divider is very nice, good fabric, blocks light, not entirely bit alot for my needs. covers or blocks what i dont want others to see, the assembly was some difficulty but he end product is fantastic.. i recommend fully.. thank you for a great product
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on December 25, 2024
P
Verified Purchase
Pamela S
Los Angeles, US
★★★★★ 4
Offers Complete Privacy
Color: Black, Size: 132in-Large Metal Base
We tried others that were nice but this particular room divider adds total privacy. We were looking for that. Easy to assemble. There is no gap if you position each petition close enough. The guality is very nice. Exactly what we were looking for.
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on June 24, 2025
D
Verified Purchase
Debbie Flynn
Chelsea, US
★★★★★ 5
Love it it was perfect for what I needed it for. Good quality!
Size: 4 Panel, Color: Black
It like a very dark chocolate brown/black. What I liked most about it is that you just pull it out of the box take the long plastic film off of it and it's ready to go. It has protective feet on the bottom. It's very attractive and it was so easy. It's so nice when you have a product you don't have to assemble.
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on May 13, 2026
S
Verified Purchase
Suphisara B.
Pawtucket, US
★★★★★ 5
Good quality. Nice design
Size: 4 Panel, Color: Chocolate Brown
Love it. Beautiful and good material. Just a little bit too high for my room.
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Reviewed in the United States on May 7, 2026
G
Verified Purchase
GrandmaJeanie
San Leandro, US
★★★★★ 4
Shipped quickly and as described
It was what I expected as functionality, lightweight and easy to move about. I plan to use it in my enclosed patio to obscure weight bench and wts. My only complaint is that the bamboo cover on one edge is not secure. But I will probably use a magic marker to cover the natural back that is showing. I don’t have time to return it as my event is coming soon.
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on July 3, 2025

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