SKU: 23821934490

Good Services

Sale price$26.05 Regular price$28.95
Save 10%

Pay in installments of $7.24 with ShopPay, AfterPay and Klarna

Shipping Estimate
USA
  • USA
  • CAN

Ships within 48 hours · Estimated delivery Aug 22 - Aug 27

Promo Codes Available:

For Your Every Summer RSVP, with Code: SUMMER15

Description

Good ServicesService design has become an increasingly important discipline across both design and business, but understanding what makes a service truly effective can often feel unclear. Rather than focusing solely on methods and processes, this book explores the foundations of good service design, examining the principles that help services work better for the people who use them. Published by BIS Publishers, this practical and accessible guide breaks down the

Service design has become an increasingly important discipline across both design and business, but understanding what makes a service truly effective can often feel unclear. Rather than focusing solely on methods and processes, this book explores the foundations of good service design, examining the principles that help services work better for the people who use them.

Published by BIS Publishers, this practical and accessible guide breaks down the qualities that distinguish good services from poor ones, highlighting the common elements that shape user experiences across every sector. Through clear explanations and real-world insights, it offers a framework for creating services that are useful, intuitive and genuinely user-centred.

Written by renowned service design leader Lou Downe, the book draws on extensive experience shaping public services at scale. As the former Director of Design for the UK Government, Downe played a pivotal role in establishing service design as a core discipline across government, helping build one of the largest and most influential design teams in the UK.

Whether you’re a practising designer, a manager responsible for service delivery or simply interested in creating better experiences for people, this book provides a valuable introduction to the principles and practices behind services that truly work.

Author: Lou Downe
Cover: Paperback
Pages: 224 pages
Dimensions: 198x130mm
ISBN: 9789063695439

Shipping Notes
  • Free Standard Shipping on $100+ Orders to the USA.
  • Except Preorder products are shipped in 48 hours.
  • Delivery to the USA:
  1. Standard Shipping : 3-10 business days
  • If time is of the essence, please consider selecting expedited delivery for faster service.
Exchange/Return Notes
  • We offer a 30-day return/exchange service after receiving.
  • Final sale items are not eligible for returns or exchanges.
  • To process your return/exchange, please contact us at [email protected]
  • Please click here for more details>>> Return & Exchange Policy
SKU: 23821934490

Discover Niche Categories That Outsell

Top-Converting Item to Boost Your Average Order

4.3 ★★★★★
Based on 28 reviews
Sort
Highest Rating
Newest First
Oldest First
Product Reviews
M
Verified Purchase
Miriam T.
Lake Worth, US
★★★★★ 5
Recomendado
Color: Grey
Exelente! Fácil de instalar y muy efectivo para el propósito para el cual lo compré. Recomendado!
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on May 30, 2026
C
Verified Purchase
Christmas Gift
Alexandria, US
★★★★★ 3
Wobbly
Color: Grey
Wobbly and the metal bars keep coming off. Be aware. I’ve tripped over them. Be careful.
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on April 21, 2026
A
Verified Purchase
Amazon Customer
Cuba, US
★★★★★ 5
Very practical for the price.
Color: Black
Very practical for the price.
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on May 25, 2026
J
Jeni & Mark
Omaha, US
★★★★★ 4
Good for a quick backdrop
This works well for what I needed – a simple background for my kids’ online school. It’s lightweight and very easy to put together, and it stands up fine without needing to mount anything. The color is listed as black, but it’s more of a dark gray in person. Not a huge deal, just something to be aware of. It’s not super heavy duty, but it does the job for privacy and as a video backdrop. Overall, a good, portable divider that’s quick to set up and works well for light use.
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on February 21, 2026
R
Verified Purchase
Robert A. Bertsche
Fort Morgan, US
★★★★★ 5
Essay to assemble
Color: Grey
Very nice. Did the job the way I wanted.
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on April 28, 2026

recommand products