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Description
Speaking Frankly About Customer Relationship Management: Why Customer Relationship Management Is Still Alive and Vital to Your Company's Customer StraIs Customer Relationship Management (CRM) an obsolete concept? As technology and cultural changes continue to influence our customer strategies, the terms and methods we use to define them are also changing. Is CRM still relevant as we address the need for customer engagement innovation and the customer experience? What role does customer relationship management play? How does it support the initiatives that drive customers to buy, return, and
Is Customer Relationship Management (CRM) an obsolete concept? As technology and cultural changes continue to influence our customer strategies, the terms and methods we use to define them are also changing. Is CRM still relevant as we address the need for customer engagement innovation and the customer experience? What role does customer relationship management play? How does it support the initiatives that drive customers to buy, return, and recommend your products and services to others? And how do you ensure that everyone in your company is working together towards the goal of building customer relationships through meaningful interactions that make the customer feel rewarded for doing business with you? Speaking Frankly About Customer Relationship Management (Why Customer Relationship Management Is Still Alive and Vital To Your Company's Customer Strategy) is a timely collaboration resource for customer relationship strategy success. It proposes that Customer Relationship Management achievement comes from honest and transparent conversations about CRM strategy and technology. Filled with practical and actionable guidance, the book reminds us of the important collaboration principals that drive customer relationship-building, engagement and experience. Sharing from over 20 years of experience designing and implementing customer strategies and technology solutions, innovation strategist JC Quintana compels us to speak frankly about our business relationships and the interactions that lead to trust and heartfelt service.Binding Type: Paperback
Publisher: Crg Press
Published: 04/15/2015
ISBN: 9780988914513
Pages: 246
Weight: 0.70lbs
Size: 8.50h x 5.50w x 0.56d
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Product Reviews
★★★★★ 1
Larger than life
Size: X-Large, Color: Ocean Blue
The fit is large! So go down a size. It’s soft and seems like good quality, but absolutely huge
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Reviewed in the United States on October 16, 2025
★★★★★ 5
Very good quality sports bra.
Size: Large, Color: Navy
Very good sports bra. It is high quality and made well. It is a full coverage bra which gives it good support but also makes it a little hot especially in warmer temperatures but at the same time it is very nice for cooler temps.
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Reviewed in the United States on January 20, 2026
★★★★★ 4
Supportive and Comfortable but Size Down!
Size: X-Large, Color: Navy
Very supportive for the big chested girlies! Material is comfortable and sweat wicking. I’d recommend sizing down for a snug fit.
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Reviewed in the United States on January 25, 2026
★★★★★ 5
Nice fabric, comfortable, easy maintenance
Special Size: 27.5" Full Length, Size: Large, Color: Taupe, Special Size: 27.5" Full Length, Size: Large, Color: Taupe
I ordered a medium and they’re actually a size large. And they are just too large. I should’ve gotten the small, as recommended I thought I was ordering medium and I think I would’ve been OK with a medium, but where I usually wear a small and they sent me a large. It was just ridiculously large. They are lightweight and they are warm. I’m a senior and I’m thin so I get cold very easily especially in early morning and evening, so I like to wear them in the morning for my walks/yoga , they also work nicely under a longish skirt so it’s not so sheer… will definitely get more but will go with the small size. Just for reference, I’m 5 foot seven I usually wear a small or a size 5/6 usa size so these were too large, particularly in the waist just overall they were too large, but I think even if I got a small size they’re still gonna be kind of large in the stomach. I have an hourglass shape just for reference, but they are very comfortable, and I love the fabric. I am keeping them because I like the fabric and I really need them. I just will not wear them out of the house right now because they’re not fitting properly but next go round we’ll get the right size. Price was right they were having a sale so it was a bit of an impulse buy. But hello it was only 10 bucks! so that’s why it’s not worth sending it back for me. Overall, very nice quality and would recommend. Cats like the fabric too! 😸
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Reviewed in the United States on May 4, 2026
★★★★★ 5
Buttery soft and flattering fit
Special Size: 27.5" Full Length with Pockets, Size: Small, Color: Taupe
I love these leggings! They are buttery soft (as advertised) and have a very flattering fit. Also the grey/beige color is really pretty. About to buy another pair in black! Highly recommend!
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Reviewed in the United States on May 17, 2026