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Description
Answering 911: Life in the Hot Seat"At a pace matching the flashing lights on a 911 console, Caroline Burau puts us in the hot seat and shows us the madness, the sadness, and the gallows humor of a profession that serves and protects in ways we never dream. And by telling us what goes on when the microphone is silent, she has taken the voice on the radio and given it heart." Michael Perry, author of Population 485 and Truck: A Love Story "A witty, gritty look at life on the receiving
"At a pace matching the flashing lights on a 911 console, Caroline Burau puts us in the hot seat and shows us the madness, the sadness, and the gallows humor of a profession that serves and protects in ways we never dream. And by telling us what goes on when the microphone is silent, she has taken the voice on the radio and given it heart." Michael Perry, author of Population 485 and Truck: A Love Story "A witty, gritty look at life on the receiving end of our cries for help." Reader's Digest (Editor's Choice) You answer a call from a fourteen-year-old boy asking for someone to arrest his mother, who is smoking crack in their bathroom. You talk with him until the cops arrive, making sure there are no weapons around and learning that his favorite subject in school is lunch. Five minutes later, you have to deal with someone complaining about his neighbor's clarinet practice. What is it like to be on the receiving end of desperate calls for help . . . every day? Caroline Burau, a former newspaper reporter and nursing student who couldn't stand the sight of blood, takes a job as an emergency dispatcher because she likes helping people. But on-the-job training at the comm center proves to be more than she bargained for. As she adjusts to a daily life of catastrophe and comedy, domestics and drunks, cops and robbers, junk food and sarcasm, lost cats and suicides, she discovers that crisis can become routine, that coworkers can be mean--that she must continue to care and, at times, learn how to let go. "The day may come when I have to dial 911. I hope to God that the person who answers is Caroline Burau or someone like her. Funny, honest, and elegantly simple, this book left me with a sense of grace and hope."--Alison McGhee, author of Shadow Baby, Rainlight, Was It Beautiful? and Falling Boy Caroline Burau is a 911 dispatch operator for the police and fire departments in White Bear Lake, Minnesota.Binding Type: Paperback
Publisher: Borealis Books
Published: 09/15/2007
ISBN: 9780873516020
Pages: 206
Weight: 0.65lbs
Size: 8.40h x 5.50w x 0.60d
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4.7 ★★★★★
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★★★★★ 5
Socks
Size: X-Large, Color: (601) Bittersweet Pink / Stone / Stone
So cute
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Reviewed in the United States on March 6, 2026
★★★★★ 5
Great room divider.
Color: White, Size: 3 Panel Standard
This is a game changer. I use this when I have a lot of guests sleeping over. it divides my offer for privacy. I wouldn't be able to use a tension rod and curtain so this does the job. it divides a huge space area.
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Reviewed in the United States on January 12, 2026
★★★★★ 5
Worth purchasing
Color: Black, Size: 3 Panel Standard
Works great for privacy and to block out light. Folds easily, great value for the money.
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Reviewed in the United States on November 2, 2025
★★★★★ 4
Lightweight and Easy-to-Assemble
Color: Black, Size: 3 Panel Standard
These privacy screens are three separate panels, which is really convenient if you don’t need to use all of them at once. I’m currently using two to section off part of my craft room for storage, and it’s working perfectly.
They’re lightweight and super easy to move around, so I can rearrange my space whenever I need to. Assembly was simple—everything went together quickly without any hassle.
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Reviewed in the United States on August 17, 2025
★★★★★ 5
Great for Privacy, Just a Little Flimsy
Color: Black, Size: 3 Panel Standard
I recently got this room divider to create a bit more privacy in my home office, and it's been really handy. The thick polyester fabric helps block out distractions, and it's great that it's waterproof, so no worries about spills messing it up. The metal feet keep it stable enough, though I've noticed it can feel a bit wobbly if bumped. It's also super easy to fold and store when not in use, which is a huge plus if you have limited space like I do. Overall, it’s a practical addition, though handling it gently might be a good idea.
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Reviewed in the United States on September 13, 2025