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Description
Delivering Knock Your Socks Off ServiceIn this trusted customer service classic, the renowned business training and consulting services practice Performance Research Associates, Inc. lays bare the truth all companies have come to accept but few know what to do with: companies that emphasize customer service make more money and keep customers longer than those that don't. For over two decades, Delivering Knock Your Socks Off Service has combined this timeless wisdom with powerful tools,
In this trusted customer service classic, the renowned business training and consulting services practice Performance Research Associates, Inc. lays bare the truth all companies have come to accept but few know what to do with: companies that emphasize customer service make more money and keep customers longer than those that don't. For over two decades, Delivering Knock Your Socks Off Service has combined this timeless wisdom with powerful tools, real-world examples, and the latest methods to provide customer service professionals an indispensable guide. With lighthearted examples and to-the-point solutions, the book provides readers with proven tips and strategies for exceeding customer needs and expectations, determining the right times to bend or break the rules, becoming fantastic fixers and powerful problem-solvers, using the RATER factors to wow your customers, understanding cultural and generational differences, and coping effectively with your most challenging customers. Plus, the revised fifth edition delivers new information on using social media for communication and service recovery, owning service encounters, responding positively to negative feedback, and more.What is quality customer service--and how do you consistently deliver it for your customers? Discover the answers in this go-to guide for helping customer service professionals deliver outstanding service that keeps customers coming back.Binding Type: Paperback
Publisher: Amacom
Published: 10/29/2011
ISBN: 9780814417553
Pages: 224
Weight: 0.70lbs
Size: 8.90h x 5.90w x 0.70d
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4.1 ★★★★★
Based on 12 reviews
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Product Reviews
★★★★★ 1
Awful.
Color: Black, Size: 22"- 4 Panel
Easiest one star review ever. I'm writing this with bloody fingers from assembling this. Multiple poles were bent, none of the pole connectors worked, the hex wrench broke in my hand, the screws didn't really go into the holes provided (I had to get a friend with a press drill to widen the holes to make it work), there are sharp edges on the poles where there is a seam, and doesn't look that great once assembled. Easy do not buy, the only reason I didn't return is because it would have been tough to disassemble the half I got through in the first 5 hours of building (mostly spent fixing the product delivered)
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Reviewed in the United States on December 30, 2025
★★★★★ 5
GET A VARIETY SET TO DECIDE WHICH FAVS TO BUY NEXT TIME. YOU’LL LIKELY WANT MORE FRESH OLIVES
Flavor Name: Green & Kalamata, Size: 4 Ounce (Pack of 5)
I did learn of these on Shark Tank and was glad I could try them through Amazon. (I discovered the lemon garlic variety was the one I enjoyed most, so I reordered just those next time.) These are fresh-tasting and hard to stop snacking at one 4-olive serving. If I had guests over, it’s something others would also enjoy. Nice that they come in zipper pack to keep them fresh.
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Reviewed in the United States on January 31, 2026
★★★★★ 5
Amazing ‘Go-to’ snack + !
Flavor Name: Kalamata, Size: 4 Ounce (Pack of 6)
First of all, the olives taste great. I’ve tried some other olive ‘snack’ brands in the past and Freestyle is completely next level in quality, texture and flavor!
Secondly, we have zero motivation to buy olives in the jar or at the Whole Foods counter now since these packs work for any application and never seem to get LOST in the back of the fridge. Great branding btw!
2 of our three kids (age 10 and 5) have taken notice and are now a fan of the ‘lemon garlic’. The 10 yr old was initially skeptical after reading the flavor 😂, but after trying them with me was totally down. My wife and I love all the flavors because we use them for different applications - Lemon Garlic and Spicy for snacking (obviously) and the Kalamata for recipes/cooking. My wife is Greek and loves that she now has a healthier alternative always on hand - has even inspired more Greek dishes!
Way to go and looking forward to more great Freestyle Snacks!
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Reviewed in the United States on May 7, 2022
★★★★★ 4
Delicious and satisfying. Put more in
Flavor Name: Original, Lemon Garlic, Hot & Spicy, Size: 4 Ounce (Pack of 3)
Delicious. A bit over priced. Wish there were more in the package as I feel like I'm paying for packaging.
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Reviewed in the United States on February 18, 2026
★★★★★ 5
Yummy Olives
Flavor Name: Green & Kalamata, Size: 4 Ounce (Pack of 5)
Wow these all are yummy olives I am impressed. They did last a long time as well. I'll be getting some more soon.
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Reviewed in the United States on April 19, 2026