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Description
Surviving Dreaded Conversations: How to Talk Through Any Difficult Situation at WorkThe essential guide for managers and professionals dealing with difficult workplace conversations Surviving Dreaded Conversations gives managers all they need to get through those difficult, face to face conversations we all encounter in our office. Whether it's firing an employee, asking for a raise or delivering bad financial news to a client or staff, expert author Donna Flagg shows readers how to stop putting off these uncomfortable conversations
The essential guide for managers and professionals dealing with difficult workplace conversations
Surviving Dreaded Conversations gives managers all they need to get through those difficult, face-to-face conversations we all encounter in our office. Whether it's firing an employee, asking for a raise or delivering bad financial news to a client or staff, expert author Donna Flagg shows readers how to stop putting off these uncomfortable conversations and start successfully facing them head-on. Filled with tips, strategies, exercises, and easy-to-memorize scripts for effective preparation, Surviving Dreaded Conversations is packed with practical advice to help professionals get through the rough spots in the workplace.Binding Type: Paperback
Publisher: McGraw-Hill Education
Published: 11/01/2009
ISBN: 9780071630252
Pages: 213
Weight: 0.56lbs
Size: 8.26h x 6.56w x 0.56d
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4.3 ★★★★★
Based on 24 reviews
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Product Reviews
★★★★★ 5
Highly recommended
Quick & Easy
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on April 23, 2026
★★★★★ 5
Asurion coverage was worth every penny!
Bought a window AC in 2020 and was offered Asurion coverage at checkout. Paid $39 for the 4 year plan and never expceted it would be worth the money paid. Honestly, never expected to even use it. That said...the AC failed about 2 years later so I made a claim online. The claim went in but required a call to an Asurion rep (very nice guy on the phone). He asked a few questions then told me the claim was approved. Total time to for the entire process was about 15 mins. I had the choice of having it repaired or a refund check. I asked for the refund. An emailed pre-paid UPS label was recieved a few minites later and the guy said they'd mail me a check when the UPS package was received, so I dropped it off at UPS. Three weeks later I had a check in my hand for $399 (the excact cost I paid for the AC unit 2 years before minus taxes paid). Really easy process and quick time to receive the check. The only thing to note is that if you make a purchase like that (large electronic or home appliance)...keep that box and packaging. Luckily I had it all and just popped it back into the box for shipment. Not sure how I would have dealt with that if I hadn't saved the box. Thank you Asurion, for delivering on your promise of quick and easy extended warranty payment. I'll defintely purchase the plan again with my replacement AC!
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Reviewed in the United States on January 20, 2023
★★★★★ 5
Best warranty ever.
Outstanding. No questions asked.
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Reviewed in the United States on June 4, 2026
★★★★★ 4
Clean air
I bought it to clean the air in the house took a few days to get it linked to my phone but finally got it working. It’s a little complicated because I didn’t know how to set it but getting better at it. I think it’s a good product.
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Reviewed in the United States on April 10, 2023
★★★★★ 5
Awesome Process
Fast, Easy process which is much appreciated. I was able to work through the process efficiently and will be using them on future purchases. I would highly recommend Asurion to protect your next purchase. Thank you!
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Reviewed in the United States on March 6, 2026
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