SKU: 5973738581

Warranty Fraud Management: Reducing Fraud and Other Excess Costs in Warranty and Service Operations

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Description

Warranty Fraud Management: Reducing Fraud and Other Excess Costs in Warranty and Service OperationsCut warranty costs by reducing fraud with transparent processes and balanced control Warranty Fraud Management provides a clear, practical framework for reducing fraudulent warranty claims and other excess costs in warranty and service operations. Packed with actionable guidelines and detailed information, this book lays out a system of efficient warranty management that can reduce costs without upsetting the customer relationship. You'll dig into the

Cut warranty costs by reducing fraud with transparent processes and balanced control

Warranty Fraud Management provides a clear, practical framework for reducing fraudulent warranty claims and other excess costs in warranty and service operations. Packed with actionable guidelines and detailed information, this book lays out a system of efficient warranty management that can reduce costs without upsetting the customer relationship. You'll dig into the whole spectrum of warranty fraud, from simple sloppy procedures to systematic organized crime, and get to know the fraudulent parties, the victims, as well as the objectives and methods of the fraudulent activities in different scenarios. You'll learn how to implement controls to detect and reduce fraudulent claims and decrease the overall warranty costs. The impact of fraudulent claims is plainly spelled out alongside detailed descriptions of typical symptoms and process gaps present in diverse companies. A comprehensive, multi-modal framework for robust warranty management is presented as a template for revamping your own company's strategy.

Fraudulent warranty claims occupy an estimated 3-15 percent of the average company's warranty costs, which generally average between 1-4 percent of sales. Many companies are unaware of the issue or struggle to take action against the claims for fear of upsetting business partners, or because they lack tangible evidence. This book details a robust warranty control framework that institutes transparency and control over the whole warranty chain--supporting the process far beyond just fraud reduction.

  • Understand the different actors (customers, sales channels, service agents, warranty providers, etc.) and different forms of warranty fraud
  • Uncover issues in your company's warranty processes
  • Learn methods to detect and prevent fraudulent activities
  • Implement a robust system of warranty cost control

Warranty fraud is a major cost-control issue for most companies, but the sensitive nature of the topic leaves most reluctant to share their experiences and divulge their strategies. Warranty Fraud Management brings warranty fraud out into the open, and provides a clear, actionable framework for cost-savings through fraud reduction.



Binding Type: Hardcover
Publisher: Wiley
Published: 06/13/2016
ISBN: 9781119223887
Pages: 400
Weight: 1.20lbs
Size: 9.10h x 6.20w x 1.30d
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SKU: 5973738581

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Teri Beth
Houston, US
★★★★★ 5
Good quality
Size: 6FT*6FT, Color: Black
Great privacy for our baby to sleep
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Reviewed in the United States on May 13, 2026
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Erlinda Calma
Boise, US
★★★★★ 5
Devider for his room
Size: 6FT*6FT, Color: Bright Yellow
Its a gift for my son he loved it
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Reviewed in the United States on May 30, 2026
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michael
Boise, US
★★★★★ 4
Decent value for the money.
Size: 6FT*6FT, Color: Grey
Was easy to assemble. Instructions were clear. Tools were supplied. It really needs to be assembled wherever you're going to be putting it as it can come apart easily when moved. The cross bars simply fit into open ended plastic 90 degree female ends. Overall for the money and to just have some division in a room it's a good value.
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Reviewed in the United States on January 23, 2025
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mandie diaz
Los Angeles, US
★★★★★ 5
It's so perfect
Size: 10FT*6FT, Color: Black
It is very long and big
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Reviewed in the United States on May 25, 2026
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El Diablo
Fort Morgan, US
★★★★★ 1
Garbage
Size: 6FT*6FT, Color: Black
This product is absolute garbage! It literally took all day to put it together and if the air conditioning blows on it the wrong way than the whole thing top over and it falls apart. It’s not made of quality material and is very flimsy. The only reason I’m not returning it is because it’s too difficult to put together and I don’t wanna spend that much time trying to take it apart. Do not buy this!
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Reviewed in the United States on September 25, 2025

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