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Description
The Practical Guide To World-Class IT Service ManagementTake a behind the scenes look at the past, present, and future of IT Service Management and set your organization on a path to World Class Service Desk and ITSM This guide contains 6 Core and 12 World Class processes each of which is described in chapters that provide a logical view of the element itself and why it is important to the organization, along with a flexible process model that can be adapted to most businesses and how the process works in
Take a behind-the-scenes look at the past, present, and future of IT Service Management and set your organization on a path to World-Class Service Desk and ITSM This guide contains 6 Core and 12 World-Class processes each of which is described in chapters that provide a logical view of the element itself and why it is important to the organization, along with a flexible process model that can be adapted to most businesses and how the process works in practice-plus proven and practical models and Tips for Success from high-performing organizations on implementing the process. The technical content takes a mid-level view to be useful to a broader group of readers and is complemented by other relevant chapters, including: -A Brief History of IT Service Management -Understanding ITIL, COBIT, and ISO -The Consumerization of IT -Making Sense of Cloud and On-Premise -Enterprise Service Management -A Culture of Excellence -An Approach to Leverage Technology -The Exploration of Service Automation The Practical Guide to World-Class IT Service Management also examines the future of IT service management and where this exciting journey is likely to lead.Binding Type: Hardcover
Publisher: Anima Group
Published: 03/14/2017
ISBN: 9780578188980
Pages: 460
Weight: 1.72lbs
Size: 9.02h x 5.98w x 1.00d
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4.8 ★★★★★
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Product Reviews
★★★★★ 5
Great shoe seems supportive
Size: 3.5 Big Kid, Color: Black/White
Bought the shoe because it was recommended by a podiatrist for young kids and I'm pleased with what seems like good support.
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Reviewed in the United States on July 15, 2025
★★★★★ 5
Good fit. Good support. Good for my new runner!
The quality definitely meets our expectations. The price point is pretty good; I can't swallow adult-sized prices for kid-sized shoes. Delivery was early...which my son really appreciated!
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Reviewed in the United States on November 24, 2024
★★★★★ 1
Falling apart
Size: 5 Big Kid, Color: Teal/Periwinkle, Size: 5 Big Kid, Color: Teal/Periwinkle
I bought these two weeks ago for my daughter to train and use for a mini triathalon she is doing and the sole tread are already coming apart in several areas. Including the toe. Not worth the money
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Reviewed in the United States on May 30, 2026
★★★★★ 3
Not True “Running” Shoes
Size: 3 Big Kid, Color: Plum/White
Okay every day shoes but not great for running. I’m a small adult, who happens to fit in kid sized shoes. While it has its perks of being cheaper, finding a good supportive shoe in youth size has its challenges. Youth shoes are not always built to last due to the fact kids grow out of them quickly. I had high hopes for these, and bought them on sale. Initially trying them on, they felt great. But after a few runs and miles on them they just weren’t cut out for running. I only ever do a mile here and there. After a month and maybe only 10 miles in them I was experiencing shin splints. So they’re only good for every day errands and I upgraded my running shoes to something else. They do fit true to size though! Was to clean. And very pretty purple.
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Reviewed in the United States on February 7, 2026
★★★★★ 2
Get 2 sizes smaller! They run big for some reason
Size: 6 Big Kid, Color: Grey/Blue/Citron
This shoe runs super big for a kid sized shoe! Had to purchase 3 times before I got it right!!
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Reviewed in the United States on January 22, 2026