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Description
HPE Foundation Care Exchange - Extended Service - 5 Year - Service 605h 10 Pk SvcIn todays fast paced IT landscape, uptime and reliability are non negotiable. The HPE Foundation Care Exchange Extended Service provides an integrated, future ready support model designed to keep your Hewlett Packard Enterprise infrastructure operating at peak performance. This unified offering blends fast hardware exchange with proactive remote software support, ensuring you minimize downtime, streamline vendor management, and protect your critical
In today’s fast-paced IT landscape, uptime and reliability are non-negotiable. The HPE Foundation Care Exchange – Extended Service provides an integrated, future-ready support model designed to keep your Hewlett Packard Enterprise infrastructure operating at peak performance. This unified offering blends fast hardware exchange with proactive remote software support, ensuring you minimize downtime, streamline vendor management, and protect your critical workloads over a full five-year horizon. Ideal for environments where hardware can be shipped quickly and data can be restored from backups, this extended service delivers a cost-efficient alternative to traditional onsite support without compromising speed, security, or service quality. With Foundation Care Exchange, you gain a scalable framework that evolves with your IT needs, combining dependable hardware resilience with robust software maintenance for HPE networking products and beyond.
- All-in-one hardware and software support: This service unifies hardware exchange with remote software troubleshooting and updates, delivering a single, cohesive troubleshooting experience. By coordinating hardware replacements and software maintenance in one package, your IT team spends less time coordinating multiple vendors and more time delivering value to the business.
- Fast, freight-free hardware replacement with deployment flexibility: When a covered component fails, a replacement product or part is shipped to your location at no freight charge. Depending on your operational needs, you can opt for rapid dealer or depot-based repairs to accelerate turnaround times, helping you minimize downtime for critical systems.
- Five-year protection for enduring reliability: The Extended Service spans a full five years, giving you long-term protection for your essential hardware and networking software. This predictable coverage assists budgeting, reduces the risk of surprise support costs, and ensures continued service levels across the lifecycle of your HPE investments.
- New Releases Update and ongoing software support: Included access to the latest software updates, patches, and reference manuals as they become available. This keeps your environment aligned with current security practices, performance improvements, and new feature sets, helping your organization stay resilient in the face of evolving threats and requirements.
- Next Business Day response and expert remote assistance: The service includes a Next Business Day replacement window and access to HPE’s skilled technical resources. Remote support accelerates issue resolution, reduces mean time to repair, and helps you maintain service levels for mission-critical workloads without the need for on-site visits.
Technical Details of HPE Foundation Care Exchange - Extended Service - 5 Year - Service 605h 10 Pk Svc
- Service Type: A combined hardware exchange and remote software support program for eligible HPE products, designed to maximize uptime and minimize disruption to your IT operations.
- Coverage and Duration: Five-year service duration with options for rapid replacement and remote assistance to address hardware and software issues promptly.
- Hardware Exchange: Replacement product or part delivered free of freight charges; replacements are new or equivalent in performance to maintain consistent system capabilities.
- Software Support: Remote technical support for compatible HPE networking products, plus access to software updates, patches, and reference manuals as soon as they’re released.
- New Releases Update: Included updates to resolve known problems, improve stability, and provide access to the latest features and security enhancements.
- Delivery and Logistics: Efficient service depot options and logistics designed to minimize downtime and protect business continuity, with fast-turnaround replacements where applicable.
- Eligibility: Applies to eligible Hewlett Packard Enterprise hardware and networking products that support Foundation Care Exchange services.
How to install HPE Foundation Care Exchange
- Step 1 — Verify eligibility: Confirm that your HPE devices are eligible for Foundation Care Exchange and identify the models, serial numbers, and SKUs involved. Prepare your location details to ensure accurate service deployment.
- Step 2 — Activate the service: Contact HPE Support or your authorized reseller to activate the Extended Service. Provide the product identifiers, desired 5-year coverage term, and any regional service constraints.
- Step 3 — Plan for hardware exchanges: In the event of a fault, follow the exchange process outlined by HPE. Coordinate logistics with your team, confirm data backup status, and schedule any required downtime to minimize business impact.
- Step 4 — Access remote software support: After activation, gain access to the HPE support portal for remote troubleshooting, firmware and software updates, and reference manuals. Use the portal to track patch levels and ensure your networking stack remains current.
- Step 5 — Manage service expectations: Understand the response times, Next Business Day commitments, and depot options that apply to your region. Align service delivery with your business continuity and recovery objectives to maximize uptime.
Frequently Asked Questions
- Q: What does HPE Foundation Care Exchange include? A: It combines hardware exchange with remote software support, including software updates, patches, reference manuals, and a Next Business Day replacement option for eligible HPE products.
- Q: How long does the coverage last? A: The Extended Service provides coverage for five years from activation, offering long-term reliability and budgeting predictability.
- Q: Does the service include freight on replacements? A: Yes. Replacement products or parts are delivered free of freight charges to your location, helping to reduce overall support costs.
- Q: What is the Next Business Day replacement guarantee? A: The service includes a Next Business Day replacement window, ensuring rapid access to replacement components and minimizing downtime for critical systems.
- Q: Is data backup required or recommended before a hardware exchange? A: While not strictly required to initiate a replacement, it is strongly recommended to back up data prior to hardware exchanges to safeguard information and facilitate a smooth recovery.
- Q: How do I enroll or enroll my organization? A: Contact HPE Support or your authorized reseller, provide your product identifiers, and specify your desired five-year coverage term to complete the enrollment.
Shipping Notes
- Free Standard Shipping on $100+ Orders to the USA.
- Except Preorder products are shipped in 48 hours.
- Delivery to the USA:
- Standard Shipping : 3-10 business days
- If time is of the essence, please consider selecting expedited delivery for faster service.
Exchange/Return Notes
- We offer a 30-day return/exchange service after receiving.
- Final sale items are not eligible for returns or exchanges.
- To process your return/exchange, please contact us at [email protected]
- Please click here for more details>>> Return & Exchange Policy
4.5 ★★★★★
Based on 25 reviews
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Product Reviews
★★★★★ 4
Large-format printer, fairly reliable and quick but so-so on ink usage
Style: WF-7820, Set: SINGLE TRAY (250 sheets/FAX/ADF/PRINT/COPY/SCAN
Large-format scanner/printer. Accepts paper from the front (main) cassette OR through a back paper tray if you need to print something on different paper. Individual cartridges for ink. Not particularly economical on ink (and the ink of course is expensive) but the cartridges are individual (one each red, yellow, blue and black) and after a couple years of use, I've NEVER had to clean the print heads - printing is always clean and clear. Has had some issues connecting to wifi so have found the cable connection to the computer is best/more reliable. It's hard to find an absolutely perfect printer but this one comes close. I use it mostly for large scanning/printing as it goes up to 11 x 17 inches. One drawback to note is that after only a short time, the document feeder pulls the documents through crookedly, so scans/prints from the document feeder do NOT come out straight (for both single and double-sided scans.) This model is a few years old so there may be more recent Epson models on the market as of 2026.
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Reviewed in the United States on May 21, 2026
★★★★★ 5
All printer suck this one sucks less. :). Love it.
Style: WF-7820, Set: SINGLE TRAY (250 sheets/FAX/ADF/PRINT/COPY/SCAN
If you ever saw office space the movie there is a scene where he get mad at his printer and we all relate because printers have a lot of moving parts that can go bad.
I have not got or set up a printer for many years. So it was a tad hard but honestly not really. It takes time because it does so much. And I wanted to rush but they truly did everything they could to baby sit us.
Google the printer type with the word download. That is what I did and you come to a page you find and down load set up software. I set it up with usb. But also wireless. A tad tricky but only because I was not following directions. It takes some time to find all the packing tape and that’s fine. It’s bigger than most printers.
So when I was looking for printers they were 400 or 1-2 thousand. And then this one less than two hundred. In business two hundred is like disposable. At home it’s a nice dinner. So I am impressed for the money what ya get. Personally.
The screen is huge. And clear. And you can read it from many angles. It’s animated. Touch. It’s flexible you can tilt it. Better than the old brother with with a thumbnail.
I also set it up on my phone. It was not hat hard and printed a photo and it printed color edge to edge and it’s on standard paper. Look nice. And like a photo in a magazine. Can’t wait to print something 13 by 19. We own a venue restaurant and do shows can’t wait to make show posters. I’m going to buy one for home but want to see what printing cost is.
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Reviewed in the United States on July 26, 2024
★★★★★ 1
Epson quality has sunk into the nameless abyss
Style: WF-7820, Set: SINGLE TRAY (250 sheets/FAX/ADF/PRINT/COPY/SCAN
Really shocked that this is how bad Epson products have gotten. This MFC isn't even comparable to models that came out 20 years ago. First off the scanner is extremely poor quality. My Brother MFC from 2009 can pick up light blues and reds and brightness of the paper better then this Epson can. Which is just sad. Very poor color gambit for the scanner, it would be better to take photos with your phone and send them to the printer then use the scanner. I scan in watercolors and ink paintings/sketches and had to pull out my decade old scanner rather then use this one.
Then there is the quality of the prints, which is mediocre at best. Colors don't reproduce well and you can't adjust the profile enough to get it to print correctly.
Then there is the insane amount of ink this thing uses. The amount of pages you can print per cartridge is a complete lie, think half if not a 3rd of the page count unless you are only printing on a 5.5x4 sheets of paper. Cartridges are overpriced and they can not be refilled, Epson installed a one use only chip in each of their cartridges and even if it had only used half the ink in the cartridge it won't print with it anymore. They also force updates that will deactivate any cartridge you haven't replaced in a while even if it is a genuine Epson cartridge. This printer's only purpose is to be a money pit for ink cartridges you don't actually need. Never buy Epson, they have become a dishonest unethical company with a shotty product line.
*update, Epson gets worst. Firmware got updated by accident. Apparently now no cartridges work with printer, even bought from Epson. Everyone is unrecognizable by the printer. Epson has gone overboard on making their printers n compatible with remanufactured cartridges that they decided to make even their own cartridges no longer work. Turning the printer into a 50lb paper weight. NEVER BUY AN EPSON PRODUCT!!!!
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Reviewed in the United States on July 4, 2023
★★★★★ 5
Nice printer
Style: WF-7820, Set: SINGLE TRAY (250 sheets/FAX/ADF/PRINT/COPY/SCAN
Printer work according to what I was expecting . Prints 🖨 great and fast / copy fast . Set up is easy but wifi and wireless connection is very tricky with phone set up . it may take some extra time . I look at videos on you tube for wifi & wireless set up . The APP there's a few App . I install the Epson smart App on my phone. Or the Epson iprint . The panel display will walk you through set up . also work great for me great display . I also like the lower tray went ready to print it comes out automatically and closes automatically went turning printer off .
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Reviewed in the United States on February 10, 2026
★★★★★ 5
So fun with good results!
Works great so far! Never used a sublimation printer or heat press before in my life and the shirt below is my attempt. The ghosting was totally user error and not due to the print. The set-up process was a bit long because it involved a 14 minute ink cycle, but the instructions walk you through every step very clearly so there were no issues. Follow them and you will be up and running in about 25 minutes. It did not come with paper as represented so be sure you have some on hand. The print quality is great from my perspective and from my shopping around, it's a great value for the money. There is little to no noise and it prints much faster than I was expecting.
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Reviewed in the United States on April 22, 2026