SKU: 14921937574

This Is Service Design Doing: Applying Service Design Thinking In The Real World

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Description

This Is Service Design Doing: Applying Service Design Thinking In The Real WorldThis Is Service Design Doing: Applying Service Design Thinking In The Real World How can you establish a customer centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. You'll learn specific facilitation guidelines on how to run workshops, perform all of the main service design methods, implement concepts in

This Is Service Design Doing: Applying Service Design Thinking In The Real World

How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. You'll learn specific facilitation guidelines on how to run workshops, perform all of the main service design methods, implement concepts in reality, and embed service design successfully in an organization. Great customer experience needs a common language across disciplines to break down silos within an organization. This book provides a consistent model for accomplishing this and offers hands-on descriptions of every single step, tool, and method used.You'll be able to focus on your customers and iteratively improve their experience. Move from theory to practice and build sustainable business success.

SPECIFICATIONS:

Author:Adam Lawrence, Jacob Schneider, Mark Stickdorn, Marcus Edgar Hormess - Адам Лоуренс, Якоб Шнайдер, Марк Стикдорн, Маркус Эдгар Хормесс

Publisher:

Language:English

Publication Date:2018

Number of pages:500 pst

Format:Paperback

Width:186 mm / 7,3'

Height:239 mm / 9,4'

Weight:948 g

ISBN:9781491927182

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SKU: 14921937574

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4.7 ★★★★★
Based on 20 reviews
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B
Verified Purchase
Betty and Bill H.
Louisville, US
★★★★★ 3
Dog likes it, but is very hard material around smaller dogs when he is playing and running
Color: Blue
My 22lb dog loves this chew. We have owned it just for one day. He immediately loved it and he races through the house holding it in his mouth like a grand prize. I have concerns to the hardness of the ends of it, the material is very hard, and the tail comes to an end shape that could hurt other pets in a multidog home if it hit or stuck in them. I have two smaller chihuahua dogs, one who has lost an eye so this is something to be careful about with other dogs running with this toy. This may not affect a one dog home. Best to observe the dog while playing with it around others.
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Reviewed in the United States on May 6, 2026
V
Verified Purchase
Veronica Mariano
Alexandria, US
★★★★★ 5
Strong and holds up to aggressive chewing
Color: Blue, Color: Blue
This was a fast favorite for our extremely aggressive chewer ('indestructible' toys are typically destroyed within hours)... this has survived about a week and still going strong.
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on May 27, 2026
J
Verified Purchase
Judy P.
Chelsea, US
★★★★★ 4
My dog is a very aggressive chewer.
Color: Blue
My dog is an aggressive chewer and this lasted about 3 weeks before he started to get into the plastic and I had to throw away. It lasted longer than other chew toys so it was good. However the tail makes it easier for him to chew off into pieces. He gets nervous and needs to chew on something. I find the hard cheese sticks a better option for his nervousness.
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on May 25, 2026
C
Verified Purchase
Collin M.
Belleville, US
★★★★★ 5
Fun Dog Toy, Relatively Durable, Looks Great, and Squeaker Isn't Annoying!
Color: Deep Green, Size: 10 IN
This is a fun and well-made dog toy that’s held up better than expected, especially considering my dog usually makes quick work of stuffed toys. He’s not the most aggressive chewer, but he’s definitely skilled at tearing things up over time, and this one is still going strong so far. The plush armadillo design is adorable and comes in a variety of color options, which is a nice bonus. It has your standard fluff type filling, and I really appreciate that the squeaker has more of that low grunting sound (like a pig), rather than a sharp, high-pitched one. It’s much less annoying to listen to during playtime. The 10" size was just right for my 45 lb dog, offering a good size for tugging and carrying around. Comfortable to hold, seemingly durable so far, and cute design. Seems to be a winner, would recommend!
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on June 28, 2025
A
Verified Purchase
AmazonBob407
Charlottesville, US
★★★★★ 5
Perfect size, cute, reasonably durable, and my dog loves it.
Color: Pink, Size: 8 IN, Color: Pink, Size: 8 IN
I ordered this for my 2year old, 55lb Staffy Pitt mix. She’s usually pretty rough on toys. She seems to either destroy them after 15 minutes, or, in a few instances, decides that she likes them enough to treat them more gently, in which they last for months or longer. I have no idea how she chooses, but in this case, she pretty much immediately ripped off part of an ear, but then, and since that time, has played and chewed on it without causing further damage. The toy is pretty adorable and looks and feels well made. It’s not constructed with a super durable material like some toys made for aggressive chewers are, but it’s also not marketed as a toy for aggressive chewers, so the material used is appropriate. The fabric feels dense and of a high quality, and the stitching looks to be of a high quality as well. I chose the 8-inch version in pink, and I’m happy with this size. It’s not too big, nor too small, and is easily portable. It arrived smashed up in a small bag, and I thought maybe it would be deformed when I took it out, but it wasn’t. It unfolded right away and then maintained its normal shape perfectly. Happy with this product, and after receiving it, I ended up ordering another, this time the 6-inch version, and while that is also a nice option, I like, and feel that the 8-inch version is a better deal. If this toy continues to last for a few more months, I would order another one, as my dog enjoys playing with it. It’s not her go to toy, but it is one of the few she keeps in playing rotation on a regular basis.
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Reviewed in the United States on September 12, 2024

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