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Service Design for BusinessNote: Shipping for this item is free. Please allow up to 6 weeks for delivery. Once your order is placed, it cannot be cancelled. Condition: BRAND NEW ISBN: 9781118988923 Year: 2015 Publisher: John Wiley & Sons Inc (US) Description: Unlock the potential of your business with *Service Design for Business*. This essential guide offers a transformative approach to enhancing customer experience through innovative service design. Written by experts at
Note: Shipping for this item is free. Please allow up to 6 weeks for delivery. Once your order is placed, it cannot be cancelled.Condition: BRAND NEW
ISBN: 9781118988923
Year: 2015
Publisher: John Wiley & Sons Inc (US)
Description:
Unlock the potential of your business with *Service Design for Business*. This essential guide offers a transformative approach to enhancing customer experience through innovative service design. Written by experts at Livework, a pioneer in the service design industry, this book reveals actionable strategies for meeting customer needs effectively.
In today’s digital landscape, competition is fierce, and it’s vital to engage customers through intentional service design. By adopting a design perspective, you will learn to view your organization through the eyes of your customer, fostering a culture where customer experience is everyone’s responsibility. The unique insights provided in this book will help you analyze market factors, ensuring your service offerings resonate well in today’s fast-paced environment.
*Service Design for Business* delves into real-world applications, featuring case studies from renowned organizations like Sony, Volkswagen, and Procter & Gamble. This practical handbook provides step-by-step methods to create a seamless customer journey, improve engagement, and ultimately drive business success.
Gain a competitive edge in service design and revolutionize how your customers interact with your brand. Whether you’re a business leader, designer, or marketer, this book is an invaluable resource for crafting exceptional customer experiences that keep them coming back.
Make your customer experience an organization-wide priority. Deliver memorable touchpoints and elevate your business to new heights with the power of service design.
Note: Shipping for this item is free. Please allow up to 6 weeks for delivery. Once your order is placed, it cannot be cancelled.
Condition: BRAND NEW
ISBN: 9781118988923
Year: 2015
Publisher: John Wiley & Sons Inc (US)
Description:
A practical approach to better customer experience through service design
Service Design for Business helps you transform your customer's experience and keep them engaged through the art of intentional service design. Written by the experts at Livework, this practical guide offers a tangible, effective approach for better responding to customers' needs and demands, and provides concrete strategy that can be implemented immediately. You'll learn how taking a design approach to problem solving helps foster creativity, and how to apply it to the real issues that move businesses forward. Highly visual and organized for easy navigation, this quick read is a handbook for connecting market factors to the organizational challenge of customer experience by seeing your company through the customers' eyes.
Livework pioneered the service design industry, and guides organizations including Sony, the British Government, Volkswagen Procter & Gamble, the BBC, and more toward a more carefully curated customer experience. In this book, the Livework experts show you how to put service design to work in your company to solve the ongoing challenge of winning with customers.
Approach customer experience from a design perspective
See your organization through the lens of the customer
Make customer experience an organization-wide responsibility
Analyze the market factors that dovetail with customer experience design
The Internet and other digital technology has brought the world to your customers' fingertips. With unprecedented choice, consumers are demanding more than just a
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4.1 ★★★★★
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Product Reviews
★★★★★ 4
Durable, bouncy fetch toy that dogs usually love
Size: 8 Inch Diameter, Color: Ocean Blue
Bouncing Dog Toy is generally very well received, especially for dogs that enjoy fetch and active play. It is made from a flexible, puncture resistant material that can handle a lot of biting and chewing without immediately popping or losing shape. Many owners like that it has a good bounce and is easy for dogs to grip, even when wet or slobbery. It is also lightweight enough for kicking, tossing, or rolling, which makes it great for interactive play sessions.
A big highlight is that it floats, so it works well for water play as well as backyard or park fetch. The 8 inch size is especially good for medium to large dogs because it is big enough to avoid accidental swallowing but still easy for them to carry and chase. Most complaints are pretty typical for any dog toy of this type, meaning very strong chewers can eventually damage it, and some dogs may puncture it over time, but even then it often keeps its shape and continues to be usable
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on May 4, 2026
★★★★★ 5
Soccer ball just for dogs
Size: 6 Inch Diameter, Color: Ocean Blue
I could say "soccer", and our shoodle would wag her tail ready to play soccer with a tennis ball so I tried out this real soccer ball with her. Mostly, she just wants to wait for me to kick it, playing defense, so she can chase it like the tennis ball. After that she wants to usually bite it or roll over on top of it as a way to secure the ball, but sometimes she will have fun pushing it around with her nose or paws. She still prefers the frisbee for play time outside since the frisbee is good for catching and for playing tug-o-war, but this is a good alternative that always gets her wagging with excitement.
I wanted to get a regular 6" soccer ball for our shoodle, but this was a good choice for dogs for the durability and safety of the rubber material. The hexagons give the dog some grip to pick it up. The rubber is soft enough to grip and expel air when they do figure out how to grip it. The ball is designed to suck back in air when the dog releases the ball.
- Durable rubber material ideal for dogs
- Dog can squeeze out air to grip it
- Ball fills back up with air after air is squeezed out
- Can make more noise than a leather soccer ball
- Noise is still tolerable when used indoors
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on April 29, 2026
★★★★★ 5
Good for aggressive cheers. Reinflates everytime even when punctured
Size: 6 Inch Diameter, Color: Apple Green
I have an aggressive cheer that will tear apart anything. I bought this a few months ago and it is covered in puncture holes but it reinflates everytime. Best dog toy ever she loves it. I would buy a dozen of these. The medium size is perfect for my mini bull terrier. Big enough to not get completely in her mouth but small enough that she can still grip it to carry it around
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Reviewed in the United States on April 21, 2026
★★★★★ 5
Dog approved for fun, human approved for durability for the price.
Size: 8 Inch Diameter, Color: Orange
This has been my dogs favorite outdoor toy for years . I love these because they are durable and won't deflate when bitten or when carried around in their mouth.... no matter how many holes the dogs put in them. We leave these outside year round even in Minnesota winters. It is strong enough to hold up yet soft enough to be safe on their teeth. Now I do want to say although it is really durable it is not indescribable. IF you have a heavy chewer or a dog that loves to destroy toys, they would need supervision with this I think. My dogs don't try to chew this up but they do wear out over time. We replace it every 2 to 3 years on average. Definitely dog approved and recommended in my home, and human approved for cost and durability. I hope your dogs love it as much as mine do.
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Reviewed in the United States on May 6, 2026
★★★★★ 5
Best ball for dogs!
Size: 8 Inch Diameter, Color: Red
This is the best quality and long lasting ball for dogs. It's soft enough to kick and durable enough to where they can chew and chew and it will not lose It's shape. We play hardcore everyday for months and it holds up. Never have to worry about chunks falling off and peeling. Border Collie approved!! Also, $8 cheaper off amazon VS pet store or pet store website. You'll know when it has to be replaced once you have to manually re-inflate with your hands but thats after many many months.
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Reviewed in the United States on April 30, 2026
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