"In this fascinating (and often hilarious) account, Tony explains how he turns his beliefs into actions that really do deliver happiness."
Gretchen Rubin, author of The Happiness Project
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Description
Delivering Happiness: A Path to Profits, Passion, and PurposePay brand new employees $2,000 to quit Make customer service the responsibility of the entire company not just a department Focus on company culture as the #1 priority Apply research from the science of happiness to running a business Help employees grow both personally and professionally Seek to change the world Oh, and make money too . . . Sound crazy? It's all standard operating procedure at Zappos, the online retailer that's doing over $1 billion
Pay brand-new employees $2,000 to quit
Make customer service the responsibility of the entire company-not just a department
Focus on company culture as the #1 priority
Apply research from the science of happiness to running a business
Help employees grow-both personally and professionally
Seek to change the world
Oh, and make money too . . .
Sound crazy? It's all standard operating procedure at Zappos, the online retailer that's doing over $1 billion in gross merchandise sales annually. After debuting as the highest-ranking newcomer in Fortune magazine's annual "Best Companies to Work For" list in 2009, Zappos was acquired by Amazon in a deal valued at over $1.2 billion on the day of closing.
In Delivering Happiness, Zappos CEO Tony Hsieh shares the different lessons he has learned in business and life, from starting a worm farm to running a pizza business, through LinkExchange, Zappos, and more. Fast-paced and down-to-earth, Delivering Happiness shows how a very different kind of corporate culture is a powerful model for achieving success-and how by concentrating on the happiness of those around you, you can dramatically increase your own. #1 New York Timesand Wall Street Journal bestseller
ABOUT THE AUTHOR:
Tony Hsieh became involved with Zappos as an advisor and investor in 1999, about two months after the company was founded. He eventually joined Zappos full time in 2000.
Under his leadership, Zappos has grown gross merchandise sales from $1.6M in 2000 to over $1 billion in 2008 by focusing relentlessly on customer service.
REVIEWS:
"This book is awesome. How Tony and Zappos grew to $1 billion in gross revenue in 10 years is just the beginning. From fundraising to finding happiness, from actual e-mails to checklists, it covers it all. Intensely personal and intensely practical."
Tim Ferriss, #1 New York Times bestselling author of The 4-Hour Workweek
Tim Ferriss, #1 New York Times bestselling author of The 4-Hour Workweek
"In DELIVERING HAPPINESS, Tony reveals the secret to his success at such a young age: leadership in culture and happiness."
Lance Armstrong
Lance Armstrong
"Tony Hsieh is a wise guy. Sincerely. He's one of the wisest and most thoughtful business leaders of the modern age. This insightful book isn't just an enjoyable read. It's a wonderful instruction manual for how 21st century companies create value and happiness at the same time."
Chip Conley, Fanound and CEO of Joie de Vivre and Author of PEAK: HOw Great COmpanies Get Their Mojo from Maslow
Chip Conley, Fanound and CEO of Joie de Vivre and Author of PEAK: HOw Great COmpanies Get Their Mojo from Maslow
"This book could start a revolution!"
Marshall Goldsmith, author of MOJO: How to Get It, How to Keep It, How to Get It Back If You Lose It
Marshall Goldsmith, author of MOJO: How to Get It, How to Keep It, How to Get It Back If You Lose It
"This book illustrates so many of Zappos' core values: it's open and honest, passionate and humble, fun and a little weird. Even if you don't care about business, technology, or shoes, you'll be drawn in by this American tale of how hard work, laziness, talent and failure blend together to create an extraordinary life."
Jonathon Haidt, author of THE HAPPINESS HYPOTHESIS: Finding Modern Truth in Ancient Wisdom
Jonathon Haidt, author of THE HAPPINESS HYPOTHESIS: Finding Modern Truth in Ancient Wisdom
"Tony Hsieh is the shining star of a new way of working. DELIVERING HAPPINESS is a book that tells an extraordinary business story -- building a $1 billion online business selling shoes in less than a decade -- but also an extraordinary human story. Tony is one of those entrepreneurs who is both fearless and endlessly imaginative about pursuing his dreams."
Tony Schwartz, Author of THE WAY WE'RE WORKING ISN'T WORKING
Tony Schwartz, Author of THE WAY WE'RE WORKING ISN'T WORKING
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4.2 ★★★★★
Based on 12 reviews
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Product Reviews
★★★★★ 5
Great lotion with great fragrance
Scent: Fresh Mint, Size: 13.2 Fl Oz (Pack of 1)
This lotion feels so good on my skin and the smell is perfume, but soft. I love the smell! If you are sensitive to perfumes, this may not be for you.
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Reviewed in the United States on April 15, 2026
★★★★★ 4
A lightweight lotion with a pleasant scent
Scent: Mellow Coconut, Size: 13.2 Fl Oz (Pack of 1)
This is a lightweight lotion that absorbs well and leaves my skin silky soft for several hours afterwards. The scent is pretty and 'mellow', just like the name says, and it lasts almost as long as the moisturized feeling. Some fragrances give me a headache, but this one doesn’t, and it’s light enough that other people don’t notice it until they get close to me.
The one withheld star is for the lack of upfront transparency about the ingredients. I am allergic to several chemicals that are common in skincare products, so it's very important to me to be able to see what I'm buying before I spend money on a personal care product that can’t be returned, and I know I’m far from the only person who has this problem.
This is the complete list of ingredients, as shown on the back of the box: Water, Glycerin, Isopropyl Myristate, Caprylic/Capric Triglyceride, Cetearyl Alcohol, 1,2-Hexanediol, C14-22 Alcohols, Dimethicone, Fragrance, Ceramide NP, Saccharomyces/Rice Ferment Filtrate, Sodium DNA, Dipropylene Glycol, Glyceryl Stearate, Sorbitan Olivate, C12-20 Alkyl Glucoside, Butylene Glycol, Cetearyl Olivate, Cocos Nucifera (Coconut) Oil, Cetyl Palmitate, Acrylates/ C10-30 Alkyl Acrylate Crosspolymer, Tromethamine, Sorbitan Palmitate, Potassium Cetyl Phosphate, Isopropyl Palmitate, Panthenol, Ethylhexylglycerin, Cocos Nucifera (Coconut) Fruit Extract, Disodium EDTA, Pentylene Glycol, Polyglyceryl-10 Oleate, Glucose, Dimethyl Isosorbide, Propylene Glycol, Hexyl Cinnamal, Limonene, Benzyl Salicylate, Coumarin, Linalool
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Reviewed in the United States on December 20, 2025
★★★★★ 5
A Mature Marshmallow Scent..
Scent: Mellow Coconut, Size: 13.2 Fl Oz (Pack of 1)
Just what I wanted! Very smoothi g, fresh light scent. Light moisturizer non-greasy! Gotta try the body wash next!
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Reviewed in the United States on January 19, 2026
★★★★★ 5
Great scent, hydrating, not greasy or sticky.
Scent: Mellow Coconut, Size: 13.2 Fl Oz (Pack of 1)
This Karl&Hans Moisturizing Body Lotion is a good value at approx $23 on Amazon right now.
This is a large 390 ml bottle of lotion. Thankfully it comes with a pump that worked well and made it convenient to use. I especially used it a lot after washing my hands. It's a lightweight lotion with a delicious coconut, musky scent. I was immediately interested in this because of the PDRN and ceramide complex. My skin is always dry and needs support, and this lotion left it soft, soothed, and hydrated. This absorbed quickly, and I didn't notice any lingering issues of feeling greasy or sticky.
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Reviewed in the United States on March 16, 2026
★★★★★ 5
Buy it for the scent, keep using it for the benefits...
Scent: Mellow Coconut, Size: 13.2 Fl Oz (Pack of 1), Scent: Mellow Coconut, Size: 13.2 Fl Oz (Pack of 1)
During the pandemic, I became a bit of a skincare fanatic. I didn't have much to do otherwise, and so I began collecting various creams, lotions, serums, and other products that claimed they would help regain what I had lost or would help prevent what was coming. I stuck with a few things after I got back to work but honestly did not have the time to sit down and apply this to that and that to his. In all seriousness, I really did enjoy it all. I found a few favorites, a few holy grails, and I've continued to use those products.
I recently started looking for something new and I discovered a new ingredient. Well, I didn't discover it, I just happened upon it as a main ingredient in many skincare products. At first, silly me thought it was a new brand. Then I started seeing it pop up in a lot of product description pages. Polydeoxyribonucleotide or better known as PDRN. I did a little research on the internet as one does and found that the PDRN is quite popular nowadays in the world of skincare because of its regenerative and healing properties. I am all here for regenerative and healing properties in my skincare products. I look forward to learning more about this new (to me) ingredient.
I came across this bottle 13.2-ounce bottle of Karl & Hans Moisturizing Body Lotion not too long ago and it promised deep hydration with its coconut-derived extracts and it, too, had some PDRN in it, RICERA PDRN plus ceramide complex, to strengthen the skin barrier. Now, I've only been using it for about a month, when I'm home. With it's tall pump bottle containing 13.2 ounces of product, it's a bit too big to be sticking it in my purse. I do, however, keep it in my bathroom and use it as my body lotion after my showers. First of all, the smell is just incredible. I just used it to inspire this review. A good pump of this lotion was more than enough to moisturize my hands and my arms. What surprised me about this lotion was how fast it absorbs into my skin. There is no tacky or greasy feeling after application, the only evidence I've just used a lotion is the dry skin on my hands is not as noticeable due to the moisturizing properties of this lotion and the lovely soft scent of coconut wafting about the room. My skin feels soft and the dry skin isn't as evident.
I haven't been using this product enough to say that it can do what it claims, but I can say that I enjoy and like this lotion very much and will continue to use it. at $1.74 an ounce, it's definitely an affordable skincare option to continue to use all over the body, after every shower and on my hands after every handwash.
I think it would be a great gift to each of the team of ladies I work with. I've often received remarks that I smell so good from them, and I just smile because it's not a fancy, expensive perfume I imagine they think it is. It's just a great lotion that I got from Amazon. If, over time, I see the overall appearance of my skin appear healthier, than I will consider that a double win.
I definitely recommend this moisturizing lotion. I am happy with using it and I think you will be, too. Gift it to yourself or to your friends. The scent as lovely as it is, could also be used by the men in the house, too. I might start keeping my bottle by the kitchen sink so my husband could enjoy it as I do.
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Reviewed in the United States on December 14, 2025