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Description
Why Customers Leave (and How to Win Them Back)Unlock the secrets to customer retention with 'Why Customers Leave (and How to Win Them Back).' This essential guide by renowned customer experience expert David Avrin provides invaluable insights into why clients abandon your business in favor of competitors and how to reverse that trend. Discover 24 pivotal reasons behind customer churn and learn creatively proven strategies to enhance customer loyalty and engagement. In today's hyper competitive
Unlock the secrets to customer retention with 'Why Customers Leave (and How to Win Them Back).' This essential guide by renowned customer experience expert David Avrin provides invaluable insights into why clients abandon your business in favor of competitors and how to reverse that trend. Discover 24 pivotal reasons behind customer churn and learn creatively proven strategies to enhance customer loyalty and engagement.In today's hyper-competitive market, understanding customer behavior is more crucial than ever. This book emphasizes the significance of creating real, meaningful connections instead of relying on fleeting 'wow' moments. Packed with actionable advice, 'Why Customers Leave' will empower you to cultivate lasting customer relationships through effective communication channels, including the impactful use of video.
Named one of Forbes' Top 10 Books of 2019, this transformative read sheds light on the modern customer's increasing expectations and impatience. Don't let your customers slip away—understand what drives them and take proactive measures to win them back.
Condition: BRAND NEW.
ISBN: 9781632651518.
Format: Cloth over boards.
Year: 2019.
Publisher: Red Wheel/Weiser.
Note: Shipping for this item is free. Please allow up to 6 weeks for delivery. Once your order is placed, it cannot be cancelled.
Note: Shipping for this item is free. Please allow up to 6 weeks for delivery. Once your order is placed, it cannot be cancelled.
Condition: BRAND NEW
ISBN: 9781632651518
Format: Cloth over boards
Year: 2019
Publisher: Red Wheel/Weiser
Description:
+++ Named One of Forbes Top 10 Books Of 2019 +++"If you have become tired of spinning your wheels and watching clients leave without warning, this book will show you how to foster genuine interactions, such as through video, rather than pursuing one-off 'wow' moments." --Forbes
Discover the 24 reasons people are leaving you for competitors and how to win them back.
In Why Customers Leave, popular customer experience and marketing speaker David Avrin makes a compelling case for customer experience as a bankable differentiator in an era of vast marketplace choices. The book lays out the very visible reasons for the recent shift in customer mindset and expectation, illustrates the myriad ways that companies inadvertently drive customers and prospects to competitors, and offers a multitude of creative strategies and tactics to attract and retain new prospects.
In the book, David explores and articulates the disturbing new dynamic that has arisen from easy-to-find, one-click-away, at-your-fingertips options: “We have become a world of impatient, intolerant and demanding customers, and we move on quickly if inconvenienced in any way. Don’t blame the millennials! We have seen the enemy, and it is all of us.”
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4.2 ★★★★★
Based on 19 reviews
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Product Reviews
★★★★★ 5
Subtle, great dog toy design!
Size: Large
These things are amazing. Stuff them with peanut butter and treats and freeze them of course, but football spike them across the yard to drive your overly hyped dog nuts! And the hole allows you to safely pry it out of a tug battle , just a great design! And it can bobble across a small living space without getting lost like a ball would. Love it!
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Reviewed in the United States on April 20, 2026
★★★★★ 3
Treats fall out way to easy
Size: Large
Kinda sorta awful at holding treats in it, they just fall out without my dog even having to touch it really. I spread peanut butter on the inside of the toy and freeze it..works much better that way, nay, works amazing that way. I got this toy to stimulate his brain, so he’s either much smarter than every other dog or the treats fall out too easy..I believe it’s the ladder.
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Reviewed in the United States on May 26, 2025
★★★★★ 5
Great for enrichment treats for dogs
Size: Large, Size: Large
Great product and durable. We fill them with wet dog food and freeze it then give it to our dogs as enrichment treats. They love it. It’s super easy to use and strong against dogs bites and chewing
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Reviewed in the United States on December 4, 2025
★★★★★ 5
Keeps My Dog Busy and Happy!
Size: Large
I bought this 2-pack of treat-dispensing toys for my large dog, and they’ve been a total win. The rubber is strong enough to hold up against heavy chewing, but soft enough that it doesn’t hurt his teeth. I like that it’s large, so I can fill it with kibble or small training treats, and it keeps him entertained for a long time.
The best part is how much mental stimulation it gives—he really has to work to get the treats out, which helps with his energy and boredom. I also noticed it slows down his eating when I use it for kibble, which is a huge bonus since he usually gulps food too quickly.
Getting two in a pack is great value. I keep one stuffed in the freezer with peanut butter for a cool snack on hot days and use the other for everyday play. Both clean easily with warm water and soap.
✅ Durable and safe rubber
✅ Keeps dogs busy and mentally stimulated
✅ Doubles as a slow feeder
✅ Great value for a 2-pack
Highly recommend if you want something affordable, durable, and actually fun for your dog!
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Reviewed in the United States on August 18, 2025
★★★★★ 5
Best Balls Ever!!!
Size: Medium
These are the best balls ever! We have 2 very active ball loving dogs and these bounce very well and they actually hold up with active play and chewing. They still look brand new after daily use for months!
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Reviewed in the United States on May 15, 2026
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