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4.5 ★★★★★
Based on 13 reviews
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Product Reviews
★★★★★ 5
Best decision ever!
I purchased the protection plan to cover my heat press. I didn't think that I would need it nor ever use it but wanted to be sure I had some sort of warranty in place since I was spending a large amount of money. I did have to file a claim with Asurion and they were great to work with! They provided me with the assurance that I would not have to come out of pocket again to fix my machine. It is worth the money to get the coverage. You never know when you will need it.
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Reviewed in the United States on March 19, 2025
★★★★★ 5
Machine stopped working after factory warranty expired
My Cricut Maker 3 stopped working after 2.5 years and luckily I had bought this insurance for 3 years. I summited my claim and Asurion provided a UPS prepaid shipping label, I had to pack the machine and send it but I did not have a box beg enough to put the machine so it took me around 5 days to find one. When I tried to print the shipping label, it was not working so I contacted Asurion customer service, the customer service associate was very friendly and helped me to get a new shipping label. Did no have any issues, so would recommend to get this protection in case your factory warranty runs out.
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Reviewed in the United States on March 19, 2025
★★★★★ 1
NO WARRANTY EVEN IF YOU PAY EXTRA FOR IT.
Beware
I purchased a casement window air conditioner AND the asurion 3 year warranty extension for the unit. The air conditioner was faulty from day one in that the temperature control did NOT control temperature and the compressor would not stay on unless the unit was set at the minimum 62 F setting. I called the manufacturer/distributor of the air conditioner and they informed me that there was NO WARRANTY on the unit because it was sold by a third party. The unit was only warranted if it was purchased directly from the distributor themselves.
I then checked with the extended warranty company *asurion" and was told they would not warrantly the product until after 12 months subsequent from purchase.
I highly suggest that anyone concerned with receiving a working product from Amazon should take care to investigate thoroughly before placing an order.
I contacted Amazon and they will replace or refund these items however I see no choice but to get a refund. Replacement with a non-warrantied product seems like something even a very foolish person would not consider.
Asurion's policy on not honoring it's extended warranty until 12 months after purchase is also hmmmmm unusual and makes their warranty products a questionable purchase.
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Reviewed in the United States on April 17, 2018
★★★★★ 4
Awesome
The AC Unit was not working started a claim told them what was wrong and I got a gift card send to my amazon account to order another one i had a new one in three days due to me having amazon prime as well
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Reviewed in the United States on May 14, 2024
★★★★★ 5
Prompt service
Excellent service and got my refund via e-gift card. My portable ac heat combo unit failed after almost 3 years of use and I was refunded my purchase price. It’s easier to claim using their chat support.
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Reviewed in the United States on February 19, 2026